Frequently asked questions

Check below for the answer to some frequently asked questions. If your question still isnt answered here then simply drop us an email and we'll see what we can do to answer it.

Apologies for non linked headings.... we are working to complete this page ASAP.

Payment Issues

• What credit cards do you accept as payment?
• What if I dont have a credit card?
• Can I send you cash or check?
• What is stopping you from taking my money and then not handing over the goods?
• Is your payment system secure?
• I've purchased a font and have received my credit card statement but there is no reference to FontGod?
• Can I refer people to your service and make money if they purchase?
• Why are your prices cheaper than other similar services on the net?
• I've changed my mind, can I have a refund?

  
  About FontGod
  

• Who is behind FontGod?
• What's with the name, "FontGod"?
• Where are you located?
• What is your privacy policy?
• Do you offer any other services besides font design?

Font Design

• What is a font?
• What type of font format will you create for me?
• Who owns the copyright on the font?
• How long does it take?
• Can I use the font on a Mac?
• Where can I use the font you create for me?
• How do I install a font on my computer?
• I want a font based on my cursive or running writing style, can you help me?
• I want you to convert someone elses handwriting, is this possible?
• Can you create a font for me from scratch based on a description?
• The font you have designed for me seems smaller/larger than other fonts in my system of the same point size, what's the story?
• What will my font be named?
• The font looks a little different to my handwriting style, what happened?
• When I type with my new font the letters are too close together.
• I dont have a printer, can I still have a font designed by you?
• I dont have a scanner, can I still get a font designed by you?
• I've lost my font that you created for me, can I have it please?
• I made a mistake with some of the letters in my font, can you do it for me again?

What credit cards do you accept as payment?
We accept Visa, Mastercard, American Express, Discover, Eurocard, and Visa-Debit, MasterCard-Debit, and Novus cards, Paypal is also possible with prior arrangement.

What if I dont have a credit card?
If you don't have access to a credit card we have an alternate method of payment via Paypal.com. We can also accept electronic checks from customers in the USA. You must inform us at the time you make your order if you would prefer to pay using this method.

Can I send you cash or a check as payment?
No cash sorry. As we are located in Australia the cost of cashing international checks or cash is much too high and would result in us having to charge higher fees for our services. Sending cash in the mail is also open to theft. We can however accept electronic checks from customers in the USA. You must inform us at the time you make your order if you would prefer to pay using this method.

What is stopping you from taking my money and then not handing over the goods?
This is a valid concern when shopping at any site on the internet. When we first started the service we worked on a payment on completion basis. However we found that customers would forget that they had ordered which proved to be a major problem as we had to continuously follow up on orders. Payment on completion also opened us up to customer fraud. We now ask for payment on ordering. FontGod.com was established in October 2001 and is a service operated by Alphaweb, a registered Australian Business operating out of Coffs Harbour, NSW, Australia (NSW Business Reg: V3248637). We do not ever see your credit card details, the transaction is handled by Clickbank.com , our transaction company. Please read through our testimonials, and check our sample fonts to put your mind at ease. Contact us before making your purchase if you are still unsure.

Is your payment system secure?
Yes, we use the secure payment facility offered by well renowned Clickbank company. We do not even see your credit card numbers.

I've purchased a font and have received my credit card statement but there is no reference to FontGod?
As Clickbank handles all our transactions it is that company you will see mentioned on your credit card statement, not FontGod. Clickbank then repays us the funds drawn by them from your account.

Can I refer people to your service and make money if they purchase?
You certainly can, we offer a generous % based commission on sales resulting from a link from your site and using Clickbank for the transaction. Click on the "Earn Money" button to learn more.

Why are your prices cheaper than other similar services on the net?
From our research we have found that our prices are mostly far cheaper but occasionally equal to those offered by other companies for similar services. We have priced our service according to our current situation. The Australian dollar is currently far lower than the US dollar and hence any money we make is worth more when converted to Australian dollars. We rely heavily on referrals from our affiliates for most of our sales, this way we only have to pay for advertising when the sale is made, not before.

I've changed my mind, can I have a refund?
We cannot offer refunds after we have started work on your font however if you make a request for refund before work is started we are happy to oblige. However, if you are unhappy with your font we will undertake minor changes at no charge, this usually relates to spacing problems.

Who is behind FontGod?
FontGod.com is owned and operated by Graham Jupp and operates under the registered business name of Alphaweb.

What's with the name, "FontGod"?
We wanted a catchy name to do with font creation, and since God is the ultimate creator it just seemed to fit.

Where are you located?
We operate from a home office in the small seaside town of Mullaway on the east coast of New South Wales, Australia. Our mailing address is 48 Mullaway Drive, Mullaway NSW 2456, Australia

What is your privacy policy?
We understand that your personal details are to be kept private. As such we do not distribute your details to third parties without your express permission. Your personal data and copies of your created fonts are kept as a backup in our archives for our own use only and we may use the information occasionally to inform you of our business operations and offers. We do not restribute or resell your fonts without your express permission.

Do you offer any other services besides font design?
Yes, we offer web design services at great rates. Contact us for a competitive quote.

What is a font?
Hmmmm.... I'm hoping most of you will know the answer already but for those that live in a cave then a font is a typeface or lettering style. The dictionary also describes a font as being a receptacle in a church that holds water for baptisms. Don't get confused, we dont build baptismal fonts, just the typeface variety.

What type of font format will you create for me?
We only create fonts in truetype format at present. The font is sent to you in Windows or Mac compatible format. We can send both formats for an addtional fee.

Who owns the copyright on the font you create for me?
You, simple as that. You are free to use it wherever you like. We do not redistribute or resell fonts we create for paying customers without their express permission.

How long does it take?
Generally it takes us around 7 business days from when we receive your correctly completed template. Sometimes it may take slightly more or less time depending on our workload. If you are sending your templates in the mail it can add several weeks to the process due to mail delivery delays to where we are based in Australia.

Can I use the font on a Macintosh computer?
Yes, provided that is what you request on ordering. If you have OS X or newer you can simply request a PC truetype font and it will work on both platforms, however if you have an older version of Mac OS you will need to have us convert the font for you.

Where can I use the font you create for me?
Anywhere you would normally use truetype fonts. Most wordprocessing, speadsheets, desktop publishing and graphic design programs are able to accept truetype fonts.

How do I install my new font on my windows PC?
Firstly copy the font file from the email we sent you onto your harddrive, making note of where you copied it to. For PC's running windows 95 or better simply open up your Control Panel and click on the Fonts folder. Then select the file menu and choose "install new font". You should then choose the location of where you copied the font to and click ok.

I want a font based on my cursive or running writing style, can you help me?
Certainly, however due to the complexities of this style of writing it is slightly more expensive than a standard print handwriting font.

I want you to convert someone elses handwriting, is this possible?
Aside from the possible legalities associated with this it is a very long process to convert handwriting that is not created using the grid method that we use. Hence we charge varying amounts for this service. You will also have to provide a valid reason.

Can you create a font for me from scratch based on a description?
No sorry, we only convert from existing scanned handwriting examples.

The font you have designed for me seems smaller/larger than other fonts in my system of the same point size, what's the story?
Handwriting styles and sizes vary dramatically and hence the completed font size may be either smaller or larger than other fonts in your system when selecting the same point size. Simply adjust your point size until you are happy with the result.

What will my font be named?
Your font name will be based on your own name and surname unless you tell us otherwise.

The font looks a little different to my handwriting style, what happened?
Some people find that when they are asked to write a sample of their lettering style they tend to write either better or worse than they normally would, sometimes they may even form certain letters in a completely different way to their natural style. Naturally we can only work with what we are provided with. Its a good idea to practice a little on some dummy templates before you start on the final copy.

When I type with my new font the letters are too close together.
We use your handwriting example to gauge your natural spacing between letters. However the application software you are using may be adjusting the spacing for you. Most good wordprocessors and design programs have options for letter spacing, try adjusting this option till you are happy with the results.

I dont have a printer, can I still have a font designed by you?
If you do not have access to your own printer, try asking a friend. Or alternatively most printshops should be able to print a copy of the handwriting template for you.

I dont have a scanner, can I still get a font designed by you?
Most copy shops will provide a scanning service where you can have your templates scanned according to the instructions included when you order. Alternatively you may have a friend who is able to help you out with scanning.

I've lost my font that you created for me, can I have it please?
Please keep a backup of your font on floppy disk or CD. We will not be responsible for your lost or corrupted font. You may request your font again from us but we do not guarantee that it will always be available.

I made a mistake with some of the letters in my font, can you do it for me again?
We can make adjustments to any font we have created upon your request. Depending on the level of complexity of the problem we may charge you a small fee for this service.